What Information Does spincity99 Collect?
When you register and use the spincity99 platform, we collect several categories of information to ensure the service runs smoothly and securely.
- Full name and username
- Email address and phone number
- Date of birth and identity information
- Password stored in encrypted form
- IP address and device information
- Web browser type and version
- Transaction data in MYR (Malaysian Ringgit)
- Local payment method details (FPX, eWallet)
We also collect usage data such as pages visited, session duration, clicks, and account setting preferences to improve overall service quality and user experience.
Why Is This Information Needed?
All information collected by spincity99 is used for legitimate and transparent purposes, including:
- Processing account registration and verifying user identity in accordance with Malaysian legal compliance requirements.
- Processing deposit and withdrawal transactions in MYR securely and efficiently.
- Sending account-related notifications, relevant promotions, and the latest service updates.
- Detecting and preventing fraudulent activity, account misuse, or unauthorised access.
- Improving platform functionality based on usage patterns and user feedback.
- To comply with applicable legal and regulatory requirements in Malaysia.
Spincity99 will not use your information for any other purpose without first obtaining your consent.
Cookie Usage and Activity Tracking
The spincity99 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise your session, save language preferences, and remember your account settings.
We use two types of cookies:
- Session cookies — automatically deleted once you close your browser.
- Persistent cookies — stored on your device for a set period to facilitate future logins.
You can disable cookies through your browser settings, though doing so may affect certain features on the platform.
How Is Your Data Stored and Protected?
Spincity99 applies Secure Socket Layer (SSL) encryption technology across all communication channels and financial transactions. This means all data transmitted between your device and our servers is protected against unauthorised third-party access.
Your personal data is stored on servers protected by strict access controls, firewall systems, and continuous monitoring. Access is granted only to authorised personnel who require it for legitimate operational purposes.
Payment information in MYR is processed through industry-certified payment gateways and is not stored directly on our systems except in an encrypted format that cannot be used without the specific decryption key.
Your data will be retained for as long as your account is active or as needed for service purposes. Once an account is closed, data will be deleted in accordance with our retention policy within a reasonable timeframe, unless a longer retention period is required by law.
Is Your Information Shared with Third Parties?
Spincity99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are certain situations where information sharing may occur:
- Service providers — technical partners and payment processors involved in platform operations, bound by strict confidentiality agreements.
- Legal requirements — when required by a court order, Malaysian government agency, or other lawful authority.
- Interest protection — in cases involving fraud investigations or illegal activity that threatens the safety of the platform or other users.
In all of the above cases, we will ensure that only the minimum necessary information is shared, and that recipients are bound by appropriate confidentiality obligations.
Your Rights as a spincity99 User
As a registered user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about your account at any time.
If your information is inaccurate or outdated, you have the right to request an immediate correction through our customer support.
You may request the deletion of your account and personal data, subject to applicable legal requirements.
To exercise any of the rights above, please contact the spincity99 customer support team by email at [email protected]. We will process your request within a reasonable timeframe and provide a written response.
Changes to This Privacy Policy
Spincity99 reserves the right to update or amend this Privacy Policy from time to time in line with technological developments, changes in Malaysian law, or platform operational improvements. Any significant changes will be communicated to users via an in-platform notice or to their registered email address.
We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, feel free to reach out to our support team. You may also refer to the FAQ us for more information.
This policy is effective from: January 2026. Email: [email protected]